Privacy Policy
We believe in transparency. Here's exactly how we handle your data — no legal jargon, just clear information.
Last updated: April 1, 2026
Clubzio ("we," "our," or "us") is a company registered in Denmark that operates a sports club management platform. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, website, and related services (the "Service"). All data is hosted within the European Union (Hetzner, Germany) and governed by Danish law and the GDPR.
By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
Information We Collect
Personal Information
Information you voluntarily provide when using the Service:
Account Details
Name, email, phone number, password
Profile Info
Photo, date of birth, position, jersey number, bio
Club Data
Club name, team rosters, membership, admin info
Payment Info
Billing address, payment method (processed by third parties)
Communications
Direct messages, support requests, feedback, and other interactions with us or other users
Automatically Collected Data
We collect certain information automatically when you use the Service:
- 1 Device Information — IP address, browser type, operating system, device identifiers, screen resolution
- 2 Usage Patterns — Pages viewed, features used, time on page, click patterns, navigation flow
- 3 Log Data — Access times, error logs, referring URLs, pages visited before and after
- 4 Approximate Location — Geographic region based on IP address (we do not use GPS tracking)
How We Use Your Information
Service Delivery
Provide and improve club management, match tracking, MVP voting, social feeds, publishing, and messaging features.
Account Management
Create and manage your account, process transactions, and send service-related notifications.
Personalization
Customize your experience, show relevant content, and provide tailored recommendations based on your activity.
Analytics
Analyze usage patterns, monitor performance, and improve the functionality and user experience of the Service.
Security
Detect, prevent, and address fraud, security breaches, and other potentially harmful activities.
Communication
Respond to inquiries, provide customer support, and send updates about the Service and new features.
Legal Compliance
Comply with applicable laws, regulations, and legal processes, and enforce our terms of service.
Marketing
Send promotional communications about features or offers, subject to your preferences. You can opt out at any time.
Information Sharing
We do not sell your personal information. Ever.
We may share your information only in these specific circumstances:
Within Your Club
Information you provide as part of a club (profile, roster details, messages) is visible to other members and administrators of that club as necessary for the Service to function.
Service Providers
We work with trusted third-party vendors for hosting, analytics, payment processing, email, and push notifications. These providers are contractually obligated to protect your data and only process it on our behalf. See the Third-Party Services section for details.
Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or when necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
With Your Consent
We may share your information for any other purpose with your explicit consent.
Data Security
We take the security of your data seriously and implement industry-standard measures to protect it:
While we strive to protect your personal information with industry-leading measures, no method of transmission over the Internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
Your Rights
Under the GDPR and other applicable data protection laws, you have the following rights regarding your personal data:
Right of Access
Request a copy of all personal data we hold about you, including how it's being processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data. You can also update most information directly in your account settings.
Right to Erasure
Request deletion of your personal data, subject to certain legal exceptions (e.g., data we must retain for legal or regulatory compliance).
Right to Data Portability
Request an export of your personal data in a structured, machine-readable format and transmit it to another service.
Right to Restrict Processing
Request that we limit how we process your personal data in certain circumstances, such as while we verify its accuracy.
Right to Object
Object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
Right to Withdraw Consent
Where processing is based on consent, withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at privacy@clubzio.app. We will respond within 30 days as required by law. If you are in the EEA and we haven't adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
Children's Privacy
The Service is not intended for users under the age of 16. We do not knowingly collect personal data from children under 16.
- You must be at least 16 years old to create an account on Clubzio.
- If we discover that an account has been created by a user under 16, we will promptly delete the account and all associated personal data.
- If you believe a child under 16 has provided us with personal data, please contact us at privacy@clubzio.app so we can take appropriate action.
Third-Party Services
We use the following third-party services to operate the platform. All data is stored and processed within the EU unless otherwise noted:
Hetzner
Infrastructure and hosting. All data is stored on servers located in Germany (EU).
Stripe
Payment processing. We do not store full credit card numbers — all payment data is handled directly by Stripe in compliance with PCI DSS.
PostHog
Product analytics. Helps us understand how users interact with the Service so we can improve it.
Sentry
Error tracking and monitoring. Collects technical error data to help us identify and fix issues quickly.
Resend
Transactional email delivery. Used to send account-related emails such as verification, password resets, and notifications.
Expo
Push notification delivery for our mobile apps (iOS and Android). Device tokens are shared with Expo to deliver notifications.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Account deletion: When you delete your account, your personal data is deleted or anonymized immediately, except for data we're legally required to retain (e.g., transaction records for tax purposes).
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. For significant changes, we may also notify you via email. We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
Have questions about this Privacy Policy or how we handle your data? We're here to help.
If you are in the European Economic Area and believe we haven't adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority.